Your customers want answers now — and your team is drowning in the routine.
Leads slip through the cracks on the website, agents burn minutes reading case history before every call, and a simple refund means logging into three legacy systems. The questions repeat; the work doesn't have to. We build custom Microsoft 365 Copilot agents that capture, summarize, and resolve — on the Microsoft stack you already own.
Website lead-capture agent
“Leads slip through the cracks on the website — people show up, look around, and leave without us ever knowing.”
An agent that greets visitors, answers their real questions, captures who they are and what they need, and hands a qualified lead straight to you — instead of a static form nobody fills in.
This site runs on one of our agents. Open it and see →A chatbot that answers FAQs is a demo. One that holds a real conversation, qualifies the visitor, and routes a genuine lead to the right place — on your brand, on your site — is the work. We build them; this site is the proof.
Case summarization & agent assist
“Agents waste minutes reading case history before every call.”
An agent that reads the full case history and hands your rep a tight summary — the issue, what's been tried, what's pending — before they pick up, so the customer never starts over.
Summarizing one ticket is easy. Pulling the thread across email, CRM, and past cases — and surfacing the one detail that changes how the rep handles the call — is where it earns its keep.
Order status, returns & refunds
“Every refund means an agent logging into three legacy systems.”
An agent that looks up the order, checks the policy, and processes the return or refund across your systems — so a routine request is handled end-to-end, not bounced between screens.
Looking up an order is a query. Acting on it — writing back to the order system, honoring the return rules, and doing it across legacy tools that were never meant to talk — is the orchestration this kind of build is for.
Multilingual support
“We can't staff support in every language our customers speak.”
An agent that handles support conversations in your customers' languages — on web or chat — and escalates to a human with the full context translated, so coverage isn't a headcount problem.
Switching on translation is easy. Holding an accurate support conversation in another language — with your products, your policies, your tone — and handing off cleanly when it matters is the real build.
“Where's my order?” track-and-trace
“Customers and staff constantly ask 'where's my order?'”
An agent that checks order and shipment status across your systems and answers instantly — for customers self-serving and for staff who'd otherwise stop to look it up.
A tracking link is easy. Pulling live status from the order system, the warehouse, and the carrier into one straight answer — for whoever's asking — is the part that takes the integration work.
Not sure which of these fits first? That's the conversation.
Every Kinetiv engagement starts here — understanding where AI fits your business. Let's find where it earns its place first.
Let's talk See how it works →